Quality Assurance Manager – Tate & Lyle

Titulo da Vaga: Quality Assurance Manager

Nome da Empresa: Tate & Lyle

Salário:

Localização: São Paulo – SP

Descrição da Vaga: Role PurposeThe Quality Assurance (QA) Manager will be responsible for oversight of the Quality Programs and Performance in the LATAM. This supervision includes ensuring programs comply with company policies, specifications, food safety standards, government regulations, and industry best practices including cGMP and preventive controls. The QA Manager will serve as the senior point of contact for all escalated Product Management/Manufacturing issues.Job Responsibilities

• Engage proactively with the Commercial team (Sales & Product Management) to resolve quality roadblocks to success as well as leverage quality as a competitive advantage.
• Serve as a Quality/Food Safety subject matter expert for providing guidance / advice to key stakeholders.
• To be a strategic point of contact between internal and external customers for all quality and food safety related requires and to proactively engage with the Commercial team (SI/FS Sales, Product Management), TS and Quality Team as required to successfully resolve quality roadblocks.
• Introduce and implement the quality processes and tools required to ensure product quality and customer satisfaction.
• Help assure all facilities under responsibility maintain GFSI certifications and operate under GFSI principles at the top performance level.
• Assess and monitor Quality/Food Safety Management System and products under scope.
• Drive requirements and solutions with all internal stakeholders such as Quality, TS, Manufacturing, and Logistics teams to support customers’ requirements.
• Monitoring the Quality performance in LATAM;

Main accountabilities

• Drive initiatives derived from LATAM/Global Quality.
• Oversee the management of Quality and Food Safety programs, ensuring legal compliance with national and international standards.
• Oversee the management of Food Safety Programs and strategies for new products as needed.
• Provide support to enable and empower our employees and contractors on EHSQS matters to ensure everyone is engaged in shaping our EHSQS programs.
• Partner with Operations to further improve upon KPIs as part of a proactive continuous improvement program which includes RFT (1st pass quality performance), Blocked Stock Inventory (reductions), and customer complaints (reductions).
• Review and support of projects that directly impact Quality Assurance in their region that stretch across and will be the lead contact person for Quality on such projects.
• Lead support and execution of audits for Quality as needed.
• Lead products quality certifications for regulatory compliance, religious, organic or GMO status and others products certification as needed
• Facilitate resolution of quality complaints with customers, include claims.
• Work closely with Quality, Sales, Product Management, ICD, Technical Service, Customer Service and Supply Chain related to customer/product issues
• Develop technical quality and food safety documents to customers, based on legislation and other necessary technical information
• Participate in key business processes such as MOC, QMM, PLM Workflow approvals, and others as required by the nature of the role to ensure all changes to specifications, policies, customer requirements and legislation updates are effectively communicated, controlled, approved and implemented to mitigate risk to the business.
• Support Quality and Food Safety risk assessment of products with scientific knowledge and regulatory standard.
• Support regional activities in Quality and Food Safety regulatory changes, as define by regulatory team, supporting compliance related to labelling, customer documentation, sanitary licenses and other requirements.
• Participate as requested in other project / program activities to support Tate & Lyle growth and quality strategy.
• Identify issues and continuous improvement opportunities in the Quality and operations in the region, addressing them with action plans to improve the relationship with customers, stakeholders and to simplify the ways of working.
• Maintain updated procedures for activities.
• Provide training and clarify process related Quality activities
• Responsible for preparation and reporting monthly review of quality KPI’s for LATAM region.
• Other duties as assigned by line manager.

The Recipe For Success:

• Bachelor of Science (BS) degree in Food Science, Microbiology, Food Engineering, Chemistry or comparable required;
• 5+ years of related Quality Assurance Management experience (in a food manufacturing plant)
• Formal Quality/Food Safety System training is strongly preferred.
• Professional Register
• Strong knowledge of SAP Quality Management system preferred
• Effective communicator in Portuguese, both verbally and written.
• Strong oral and written communication skills in English
• Strong oral communication skills in Spanish
• Strong written, verbal, and interpersonal communication skills
• Strong knowledge of SAP Quality Management system preferred
• Strong chemistry and microbiological background
• Experience with GFSI Food Safety certification management preferred.
• Thorough understanding & working knowledge of Food safety, Food defense, Allergen Program, HACCP and other customer standards
• Familiarity and experience with Product certification (as Halal, kosher, No GMO) preferred.
• Robust understanding of legislation relating to the food industry.
• To be able to negotiate and achieve practical and sustainable solutions to issues across all related plants and products. Be a solid partner and align with Regional Ops leaders on appropriate, feasible solution to problems.
• Ability to respond to common inquiries or concerns from customers, regulatory agencies, and/or members of the business community in a professional, customer focused manner.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to multi task and manage multiple projects concurrently with an ability to discern prioritize work accordingly (high vs. low; value added vs. non-value added)
• Ability to work with a high degree of integrity and respect for our products and people
• A working knowledge of computers and business software such as and Excel, Word, PowerPoint, Outlook, and SAP is required.
• Foster a dynamic culture based on partnership, agility and execution.

OUR VALUES

• Safety
• Integrity
• Respect

LEADERSHIP BEHAVIORS

• Be Curious
• Bring Challenge
• Create Flow
• Have Courage

EHSQ ACCOUNTABILITIESAll employees are responsible for:

• Compliance with procedures that implement the requirements of the EHSQ policies and procedures
• Being responsible for their own actions
• Carrying out their work in a manner which does not present a risk to themselves, others, to the product and the environment
• Reporting all incidents, defects, hazards and inadequacies of procedures so that appropriate review and corrective action can be taken
• Suggesting improvements and being active in the general improvement of all systems and methods of work to ensure EHSQ Support’s activities and services are carried out in a safe, product, environmentally responsible, reliable and cost effective manner

Protecting our people, our products and the environment is foundational to our businessEach team member is expected to support the Tate & Lyle culture where Environment, Health, Safety and Quality are the overriding values in all activities. Every team member is accountable for working safely and complying with all EHSQS policies, procedures and regulations relevant to their work and is expected to speak up and intervene to prevent unsafe conditions and to respect fellow workers and the communities in which we work. Included in this is abidance with our Life Saving Principles (LSPs), Product Protection Principles (3P’s) and our STOP WORK AUTHORITY, which are developed to strengthen our workplace safety, our products safety, prevent serious injury or loss of life.Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.

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