Strategic Implementation Lead – LATAM, Uber for Business (Vaga Exclusiva pra Mulheres) – Uber

Titulo da Vaga: Strategic Implementation Lead – LATAM, Uber for Business (Vaga Exclusiva pra Mulheres)

Nome da Empresa: Uber

Salário:

Localização: São Paulo – SP

Descrição da Vaga: We’re looking for sharp, highly motivated individuals to join our Strategic Accounts team. As a Strategic Implementation Lead, you’ll work efficiently and effectively with our most strategic growth customers and be responsible for the successful and seamless launch of our customers adopting and expanding their Latam footprint on the platform. You’ll support our strategic pod teams to drive revenue growth, operational excellence and second to none customer service.This is a hybrid role – our team collaborates in-person out of our incredible office in São Paulo 2-3 days/week. We encourage our employees to work from our office on additional days if they desire to do so.What the Candidate Will Do

• Work with U4B customers across Latam, with an aim of improving adoption, usage, customer satisfaction. Traveling to customer locations across the region may be required.
• Work with U4B customers in Latam and internal teams to closely understand the needs and goals of each customer. Coordinate and execute a seamless launch that maximizes employee adoption and usage.
• Deeply understand U4B’s products and solutions and navigate internally to gather knowledge of broader Uber products and solutions as needed for customer enablement and growth.
• Define objectives and align with customers on employee adoption goals. Set and manage timelines with customers for implementation and communicate regularly and also be able to take on additional projects without loss in productivity.
• Own customer onboarding in the launch phase both operationally and strategically: create, set up and plan the implementation of new accounts whilst looking for early upsell and expansion opportunities.
• Create new company profiles, assist with the setup of API, SFTP, and expense integrations and submit Monthly Billing Applications to Finance.
• Run in person and video demonstrations and training with customers on how to navigate the U4B experience.
• Execute basic initiatives to increase adoption and utilization and curate new documentation to support their education to their teams.
• Create and implement professional customized email templates, plans and facilitate calls with clients to answer questions, address issues, define objectives and align on partnership goals.
• Work with customers to confirm they’ve whitelisted Uber domains prior to launch. Attend in-person meetings which are facilitated by the Growth Account Executive.
• Ability to speak to deal pipeline and prioritization. Ability to demonstrate launch methodology and strategy with customers and with internal teams.
• Resolve complex issues using existing resources and internal relationships with stakeholders and lead training or information sessions on your experiences with internal teams.Think critically, to determine possible solutions to more abstract issues.
• Uses basic data to provide clients with proactive insight into their account during the customer’s lifecycle with U4B. Work with the Growth Account Executive to understand the customer’s health and monitor targeted metrics.
• Work with the Premium Support team to ensure that all customer support related issues are resolved quickly and escalate instances when you’re concerned with resolution times.
• Facilitate and collaborate with the Growth Account Executive on Success Plans by identifying and prioritizing the most important tasks that contribute to return on investment and retention goals.

Basic Qualifications

• A minimum 4 years of professional experience with a minimum of 3 years in a customer facing role.
• An ability to manage your time effectively whilst working with multiple customers on tight deadlines. Proactively able to prioritize high value clients whilst also thinking about strategy and process improvement.
• Outstanding communication skills, both written and verbal and strong group facilitation skills.
• Exceptional organizational skills and the ability to balance your attention to detail with swift execution – we need to do things quickly, and we need to do them seamlessly.
• Speed, resourcefulness, and a go-getter attitude. Be agile and thrive when operating in new spaces. You pick up things fast and run with them.
• Experience in providing training sessions and creating support materials, such as user guides and FAQs.
• Spoken languages: Portuguese, English and Spanish.

Preferred Qualifications

• The drive to contribute to a positive team environment and collaborate by always sharing best practices and strategies with your peers.
• An intuition for people and passion for strengthening customer relationships. You’re spending the majority of your time working with various teams, cultivating new relationships with potential and existing customers and stakeholders internally and externally.
• An ability to connect with the best internal teams and help clients solve their problems, and think outside the square with some of their challenges and mitigate them happening again.
• Tech-savviness. You’ll be using multiple systems in your role and Salesforce experience is a plus.
• We are seeking a candidate with strong basic analytical skills who can effectively integrate an analytical mindset with a commercial approach.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .Uber is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran Status, or any other characteristic protected by law.

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